Use Ofsted number or post code to use us as a provider (EY561427)
Payment via provider
Use child's name as reference
Use Ofsted number or post code to use us as a provider (EY557212)
Parents need to go to their company’s benefits website and set up the payments from there.
If you notify us at least 21 days before the date on which the services are due to start, subject to availability, we may allow you to change the dates of your one-off (or ad hoc booking to new dates within the same week. In these circumstances we may at our discretion charge you a £5 administration fee.
One-off (or ad hoc) bookings
If you let us know that you wish to cancel your one-off (or ad hoc) booking within 28 days of the date on which the one-off (or ad hoc) booking is due to start, we will not refund any advance payment you have made for that booking. If you have not yet paid, payment in respect of the one-off (or ad hoc) booking will still be due.
If you give us more than 28 days’ notice that you wish to cancel your one-off (or ad hoc) booking, we will provide you with a refund in respect of that one-off (or ad hoc) booking or, if you request, we may provide a credit to your account to the value of the refund.
For long term bookings
For long term bookings, you may end the contract by giving us 1 month’s written notice. We will provide a refund for any services you have paid for but not received which were due to take place after the 1 month notice period has elapsed.
You must use your best endeavours to resolve any issues with your CCVs or TFCAs or CCV provider or TFCA provider promptly so as to reduce any delays in payment to us.
One-off (or ad hoc) bookings
We accept payment by credit card, debit card, via tax-free childcare accounts (“TFCA”) and childcare vouchers (“CCVs”).
You must pay for the services at the time you place your order via our website unless you wish to pay for the services using CCVs/TFCAs in which case CCVs and/or tax-free childcare vouchers must be sent to us before a booking is made, you must provide your authorisation to your CCV/TFCA provider on the day you make your booking and:
Long-term bookings
We accept payment by credit card, debit card, via tax-free childcare accounts (“TFCA”) and childcare vouchers (“CCVs”).
We will invoice you monthly in advance for the services.
At the time you make your booking you must pay the fees in advance relevant to services to be carried out in the calendar month (or remainder of it) in which you place your order save that for orders submitted in the last 7 working days of a calendar month, the fees for the remainder of that calendar month and the following calendar month will be payable in advance (“Initial Advance Fees”). Thereafter we will raise invoices on a monthly basis (on or around the 16th of each month to be paid by 1st of the next month) in respect of the following month’s fees. If payment is not received by the 1st of the next month, a late payment charge will be added to the balance due in an amount equal to 15% of the charges for the relevant services. For example, an invoice raised on 16th November (in respect of services to be provided in December) must be paid by 1st December, failing which the late payment charge described above will be applied.
If you wish to pay for the services using CCVs/TFCAs:
Notwithstanding that we have summarised some of the key points on amendment and cancellation of bookings here, we strongly advise that you read our terms and conditions carefully and in full, a copy of which is available on our website here or on request. Reading these key points should not be in substitute for reading our terms and conditions in full.
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