Subject to individual settings we offer two ways of booking:

Contract Booking

Annual Contracts are ideal if you require the same days or sessions every week and want to secure your child’s place. Invoices are sent on a monthly basis and are charged in advance of your childcare provision.

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Add Hock (Subject to each setting)

Add Hock sessions are suitable for working parents that work shift or irregular work patterns. These sessions allow you to book as and when you need childcare. Add hock sessions are subject to availability and require parents to log into the booking system each time you wish to book a session.

Yes, many parents have a contract as this offers consistency and secures your child’s provision, but often book add hock sessions for additional days they need.

Invoices are automatically sent on or around the 16th of each month.

Payment needs to be made by the 26th of each month or at the latest before the 1st of the following month.

If we have not received your payment into our account before the 1st of the month then we will apply late fee charges in line with our terms and conditions.

Unfortunately, we are not able to change contract sessions, however you can book additional add hock sessions subject to availability.

Yes, all add hock sessions must be paid at the time of booking.

If using childcare vouchers to pay for add hock sessions, then we require the payment within 7 days. If we have not received payment within this time frame, we will cancel any future sessions until payment has been made.

You can book on the same day up to a half term in advance. All sessions booked need to be paid for at the time of booking.

Unfortunately, once you have booked a session, we would not be able to refund or credit the session.

Currently we do not offer sibling discounts.

Yes! We appreciate that childcare is expensive and believe we offer a cost-effective solution for working parents.

If 5 full after school clubs are booked in the same week then you receive 10% discount.

Many of our children attend sports clubs after school prior to coming to Active Care.

We collect any children once finished at the sports club and bring them to Active Care.

Yes, to secure your child’s place at active care then payment must still be made.

Yes! Holiday provision is provided by RB Sports Activities for children aged 4-12 years old. All our Holiday Camps are OFSTED registered which means you have the benefit of using childcare vouchers to pay for the provision.

Please note 4-year olds can only stay for half days during holiday camps.

You can find more information about our Holiday Provision here.

We take all safeguarding and welfare concerns seriously. If you have any concerns about your child’s experience at one of our wraparound care settings, please contact our welfare team directly at welfare@rbgymandsport.co.uk